Infor concierge

Author: m | 2025-04-24

About Infor Concierge: Infor Concierge is connected to the Infor Support Portal (which explains why they use the same password), and you can think of it as your Infor Support Portal gateway. Upon login to Infor Concierge

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With updates to Infor Concierge, the vendor intends to improve customer access to Infor ERP services and products to expedite the problem-solving process. Infor updated its customer self-service platform, Infor Concierge, to improve customer access to Infor resources. Developed with the Infor Customer Experience Board, the offering incorporates feedback and research to ensure the voice of the customer is accurately represented and served, according to the vendor. Infor Concierge is a hub of relevant Infor information for customers regarding their ERP portfolio, such as key contacts, incident and knowledge management, product lists, renewal dates and event information. The vendor claims this feature enables easy access to multiple Infor systems and offers an overview of open support incidents, status details and a search function for Knowledgebase articles. With this update, Infor Concierge comes with an improved UI and new capabilities, including the following: full mobile access; personalized news feed displaying relevant information to individual customers; access to Infor Services project details; single sign-on to Infor Campus training site for courses and course catalogs; and self-help guides to help users navigate the Infor system. Infor Concierge is a landing page that serves as the gateway and organizer for customers to access multiple Infor systems; the app's product roadmap feature also provides users access to applicable Infor products for their issues, the ability to quick view and rate product improvements, and access to product-specific training, such as classes or webinars. According to the vendor, Infor Concierge simplifies the customer experience by consolidating all resources into one space. By increasing customers' access to Infor services and products with Infor Concierge, the company anticipates the feature will minimize unnecessary calls and emails and speed up the problem-solving process. Infor, offering a wide range of ERP products, platforms and services, competes closely with Microsoft in the ERP realm. Both vendors, however, fall short of ERP giants SAP and Oracle, which claim almost twice the market share of Infor or Microsoft. Dig Deeper on ERP implementation What is Infor? By: Katie Terrell Hanna Infor a penny, Infor a pound By: Marc Ambasna-Jones Infor Enterprise Automation looks to ease RPA for ERP By: Jim O'Donnell Infor execs tout ERP SaaS growth, industry functionality By: Jim O'Donnell

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Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersBecome a PartnerFind a Partner Referral ProgramInfor + AWS Partnership AboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterVideo Customer StoriesDB Schenker creates customer value and visibility with Infor NexusOverviewUsing the Infor Nexus commerce network, DB Schenker gains stronger data management capabilities for greater supply chain insight. This allow the logistics provider to create additional value for its customers with enhanced shipment visibility, predictive ETA notifications, and more.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

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Leading Australian hotel chain deploys Infor technology to centralise data and streamline operationsSYDNEY, Australia – 22 April 2021 – Infor, the industry cloud company, announced today that View Hotels has deployed Infor Hospitality Management Solution (HMS) and Interfaces across its three Australian Hotels to better leverage the cloud for data insights, marketing and remote working.Learn more about Infor Hospitality Management Solution (HMS)In the few months of using Infor’s robust cloud platform, View Hotels has already seen tremendous success in generating valuable customer insights leading to increased revenue. Ensuring it securely stores and uses data in compliance with current and future regulations is key.Mimi Wong and Neil Wong, owners of the View Hotels chain, selected Infor to completely replace its existing legacy solution as a means to change the hotel chain’s culture and productivity. “The decision to select Infor was made precoronavirus pandemic. We recognised the need to change the way we conduct our business activities. We needed a reliable partner that can deliver a central platform that communicates with every department. Every person who uses the system must be able to access the information and use the built-in tools to do his or her job. Implementation and training went ahead virtually, and we clearly see the benefits of Infor,” said Neil.Other benefits of Infor HMS for View Hotels include:Improving guest experience and reducing friction at transaction points by adopting quick, easy-to-use customer contact modules and applications that are supported by mobility solutionsEnabling mobile access for operating teams and management to be able to check hotel status, review guest information, process tasks, run reports and more, even when off-site and working from homeProviding detailed insights into business performance utilising business intelligence (BI) tools and reporting systems to facilitate revenue and profitability optimisation“We’re thrilled to be selected by View Hotels as its primary hospitality technology supplier and to be recognised as a trusted partner in its journey to deliver a cloud-first, streamlined business,” said Eric Wong, vice president, hospitality, Infor Asia Pacific. “Infor HMS will help View Hotels align its departments onto one ‘true’ platform, and enable sales, marketing, finance, revenue, and. About Infor Concierge: Infor Concierge is connected to the Infor Support Portal (which explains why they use the same password), and you can think of it as your Infor Support Portal gateway. Upon login to Infor Concierge

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Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersAboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformInfor MarketplaceInfor Marketplace makes it easy for partners to channel ideas and share innovations in a single locationMonetize your Infor solutionsEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterThe true realization of business value from a software investment is related to the speed with which end-users embrace new systems and processes. By combining change strategy, communications, organizational readiness, alignment, stakeholder management, and end-user training, Infor Transformation Services ensure that our customers are fully empowered to gain maximum value from their solutions. Tailored solutions range from full-time organizational change management and end-user training resources, to packaged offerings. Infor can support organizations of all sizes with the exact vision and offering to ensure that transformation and innovation can thrive before, during, and after a specific initiative. Infor Transformation Services offers an Infor Organizational Change Management (OCM) Launch Pack—a robust set of change management tools to use before and during implementation, as well as a workshop to start the change initiative off on the right foot and strongly sustain it, through “go live” and beyond.Manage training and support materials with Infor UAPAuthor and manage unique learning content with Infor User Adoption Platform (UAP). Record keystrokes to instantly create custom content that directly reflects how to navigate your organization's business processes and procedures. Everything you create can be made available as context-sensitive help within your Infor applications.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

Updates to Infor Concierge aim to improve customer access

Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersAboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformInfor MarketplaceInfor Marketplace makes it easy for partners to channel ideas and share innovations in a single locationMonetize your Infor solutionsEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterBrochureInfor HROverviewInfor HR delivers sophisticated, cloud-based technology that eliminates IT silos. The solution replaces legacy HR systems' manual business practices and procedures and uses workforce data that allows HR to make smarter business decisions and focus on more value-added, strategic work.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

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Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersBecome a PartnerFind a Partner Referral ProgramInfor + AWS Partnership AboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterSee our softwareUsing big data and supply chain planning to create agilityRead this brochure on how using big data and supply chain planning can help to create an agile organisation.Quimico Amparo case studyWatch this case study on Quimico Amparo.Watch this demo to see how a fictional company, Gourmet Spice, uses Infor Sales & Operations Planning to address competitive pressures & eroding sales.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.. About Infor Concierge: Infor Concierge is connected to the Infor Support Portal (which explains why they use the same password), and you can think of it as your Infor Support Portal gateway. Upon login to Infor Concierge

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Skip to main contentEnterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformInfor MarketplaceInfor Marketplace makes it easy for partners to channel ideas and share innovations in a single locationMonetize your Infor solutionsEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterReal-time decision making applicationInfor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize your customer experience management efforts with the highest impact message or offer.Highlights Predictive analytics and self-learning offer management engine Real-time campaign updates Maximum enterprise scalability Closed-loop response tracking Personalized interactionsSelf-learning marketing campaign management solutionsThis self-learning marketing campaign management software suggests the best marketing campaign to present to the customer at any integrated touch point, including next best action, cross-sell, and retention offers.Personalization for your customersThrough dynamic profiling and split-second determinations, including qualification and governance decisions, the software platform ensures that you give your customers, what they want, with relevant and personalized marketing campaigns.Continuous learning with predictive modelsPredictive models are continually updated with customer-specific information as well as data learned across all customers, in order to help form the next best action for future decisions. Closed-loop analysis enables the self-learning system to retain all information for future use.DELIVER AN EXCEPTIONAL CUSTOMER EXPERIENCEThe Customer Experience Suite includes these products:Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

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Properties and reservations. Enable mobile check-ins and check-outs, hotel room key access and contactless processes. Improve the guest experience with centralized housekeeping and concierge task management. Revenue Management: Optimize pricing and restrictions to maximize revenue. Forecast the demand for different room types and categories using AI algorithms. View occupancy, room and total revenue. Generate statistics and predictions for future dates and modify prices. Sales and Catering Event Handling: Streamline event booking process with customizations for every step. Scale with the expansion of the event. Manage everything from single-night family conventions to industry conventions. Avoid errors with automated tasks and reminders — leverage financial reporting and guest histories to measure performance, profitability and satisfaction. Table Management: Manage seating arrangement with intuitive and dynamic floor plans for various spaces. Consolidate lists from online, call-ahead and walk-in bookings. View party size, special requests, notes and more. Predict wait-time and use automated adjustments for overstays, no-shows and early leaving. Track service, active covers, total covers and bus-to-clear times. Automated Pricing: Maximize revenue through data-driven price settings. Maintain agile and competitive pricing according to ratings, regions and market segments. Manage rates on all channels simultaneously. Point-of-Sale: Increase guest satisfaction with configurable on-location kiosks, self-service orders and an easy user interface. Standardize menus, combos, items and pricing across locations. Integrate the mobile ordering component with delivery applications. Finance Management: Transfer fixed asset transactions to a unified ledger and view profit, loss and balance sheet accounts. Track inventory movement from warehouses, reduce cost by controlling purchases, manage sales and access all documents associated with them. read more... #4 among all Hotel Property Management Systems #14 among all Hotel Property Management Systems Find out who the leaders are 19 reviews 7 reviews 61% of users recommend this product Planet PMS has a 'fair' User Satisfaction Rating of 61% when considering 19 user reviews from 2 recognized software review sites. 66% of users recommend this product Infor HMS has a 'fair' User Satisfaction Rating of 66% when considering 7 user reviews from 2 recognized software review sites. 2.7 (3) 4.0 (1) 3.1 (16) 3.2 (6) Ease of Use: User. About Infor Concierge: Infor Concierge is connected to the Infor Support Portal (which explains why they use the same password), and you can think of it as your Infor Support Portal gateway. Upon login to Infor Concierge

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Infor SunSystems Cloud is a modern financial ERP that is powerful, configurable, and flexible. It is designed for companies with diverse business lines or multiple locations with complex financial and accounting management. The system provides professional and user-friendly reporting.This market-leading financial management system is supported by Infor OS, Infor’s powerful Digital Transformation platform.Modern & Flexible Financial ERPInfor SunSystems is a scalable, comprehensive solution encompassing necessary business processes with powerful integration to third-party products.LLP Group has over 30 years of experience in SunSystems consulting and implementation.Reasons for SunSystems CloudInnovate fasterReact to ever-evolving market changes and pursue new business opportunities more quickly and cost-effectively due to seamless ongoing upgrades.Effective Digital TransformationInfor SunSystems Cloud, together with Infor OS, combine business processes with modern technology that is available for your needs.Simplify compliance Security and compliance updates can be pushed out automatically to the entire organization.CapEX to OpEXInfor SunSystems Cloud can help free up capital while delivering the flexibility to meet evolving organizational needs.Lower cost of ownershipAs a SaaS (Software as a Service) solution, you are free from any hardware, security, or IT resource costs as well as license or maintenance costs.Achieve 24×7 serviceAvailable every day, 24 hours a day, no matter where employees are located or what devices they’re using.Why SunSystems Cloud?Traditional financial management systems often lock you into rules, structures, and business models that can’t evolve to meet changing needs. Infor SunSystems Cloud has the agility to work the way you want, empowering you to meet change with confidence and easily manage business growth. SunSystems Demo VideoWatch core capabilities of Infor SunSystems, a multi-tenant cloud-based financial management solution designed for growing international companies with complex requirements. The system is also available for traditional on-premise deployment. Six reasons to implement a new financial system Here are some typical business scenarios that suggest you may need a new information system. Discover six key reasons why you may need a change.Benefits & Main FunctionsAre you interested in SunSystems?If you want to try Infor SunSystems software, send us a message.Bank Payment SystemLLP Group’s Bank Payment System links Infor SunSystems to your local banking software, automating the processing of bank statements as well as payments.ProcurementiPOS solution adds procurement workflow to Infor’s SunSystems, minimising the administrative cost of purchasing and maximizing savings through wiser purchasing decisions. Resources Brochure Financial management simplified: Discover Infor SunSystems Cloud Brochure Five reasons CFO´s are moving their financial infrastructure to the cloud Brochure Infor SunSystems Brochure Top reasons to upgrade to Infor SunSystems Cloud Data Sheet SunSystems Accounting Case study Corinthia Hotels Case study Menzies Aviation Case study AVON Case study Langham Hotels Case study Mercure Bucharest City Center Dietmar Trimmel Director – CFO at WIC Prague a.s. “Implementing Infor SunSystems 6.4 at Fairmont Golden Prague is an essential step in ensuring our financial operations are both streamlined and future-proof. LLP Group’s expertise has been instrumental in adapting the system to our needs, providing a strong foundation for the hotel’s financial management.” Jan Slunský Vice President of Financial Systems “Our partnership with LLP Group