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--> OnPage: Leading the Way in Automated Incident Response, Recognized 3 Years Running in Gartner Hype Cycle for Monitoring and Observability.WALTHAM, MASSACHUSETTS, UNITED STATES, July 31, 2024 /EINPresswire.com/ — OnPage, a leading provider for incident alert management has been recognized for the 3rd consecutive year in the Gartner Hype Cycle for Monitoring and Observability. OnPage automates anomalies detected by monitoring and observability systems to the on-call team, enabling shorter MTTR. OnPage has been recognized as a Sample Vendor in the Automated Incident Response (AIR) Category.“We are thrilled that OnPage has been named, yet again, in this year’s Hype Cycle report. Our automated incident response platform is a top choice for industry professionals looking to significantly improve incident response and automate incident management workflows. Teams across the IT sector use OnPage to seamlessly collaborate, improve efficiency, and ultimately, facilitate real-time communications throughout the incident resolution process,” says Judit Sharon, OnPage CEO.Gartner explains that AIR, “centralizes events or incident routing through a policy or rule-based engine, on-call scheduler, and streamlined collaboration. AIR improves operational efficiencies with action-oriented insights, shorter incident durations and automated workflows for event routing, seamless collaboration, remediation and escalations.”At OnPage, we understand the immense pressure faced by businesses in maintaining reliable and stable services. Preventing incidents from escalating and disrupting critical operations and services is challenging enough without dealing with siloed ecosystems that lack interoperability and limit communication across critical systems.As the leading AIR vendor, OnPage exemplifies the multifaceted benefits of this technology. Our commitment to seamless workflows is demonstrated by our provision of bi-directional integrations between OnPage and popular ITSM, monitoring and collaboration tools. Our clients especially highlight benefitting from our robust alerting and on-call management engine, enhanced integrations with popular tools, post-incident reporting and our exceptional 24/7/365 customer support.With confidence, OnPage continues to innovate within this space

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--> We’re excited to introduce Message Templates, a powerful new feature designed to streamline communication and ensure consistency across teams. With pre-configured templates curated by Enterprise Administrators, OnPage phone app users can now send standardized messages with just a few taps—saving valuable time and reducing the risk of miscommunication in critical situations.What’s New: Pre-Configured Message TemplatesPreviously, users had to manually draft messages for every alert, which could be time-consuming and prone to inconsistencies—especially in fast-paced environments like healthcare, IT, and emergency response. With the launch of Message Templates, administrators can create and manage a library of standardized messages directly from the web console. These templates are automatically synced to users’ mobile apps, ensuring the latest, most relevant messages are always available. This feature enables users to quickly select a pre-configured template, customize it as needed and send it with one click. Key Benefits:✅ Faster response times – No more typing out lengthy messages during critical incidents. Users can select a pre-configured template, edit them if needed, and send alerts instantly.✅ Consistency & accuracy – Standardized templates ensure that important details are never missed, improving communication clarity across teams.✅ Customizable fields – Templates can include fillable sections for dynamic information like patient names, server IDs, or location details for the user to enter.✅ Seamless integration – Dispatchers and mobile users alike can access and use templates, ensuring smooth workflows across the OnPage platform.By eliminating the need to manually draft messages in high-pressure situations, Message Templates enhance efficiency, reduce response delays, and ensure seamless coordination across teams.At OnPage, we’re committed to empowering users with tools that optimize workflows and improve real-time communication when it matters most. Try Message Templates today and experience the difference!

And lead the industry in providing reliable, cutting-edge solutions for incident management.Learn more about OnPage.Read full press release here.About OnPageOnPage is an Incident Alert Management platform that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation criteria and redundancies, OnPage ensures that critical alerts are never missed. Serving information technology, healthcare, industrial and IoT verticals in all industries, OnPage brings critical notifications to the forefront with audit trails and incident reporting.Gartner, Hype Cycle for Monitoring and Observability, 2024, By Pankaj Prasad, Matt Crossley, 24 July 2024.GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved[SG1] .Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.