Call from browser

This topic shows the usage of the key features that can be achieved after integrating Yeastar P-Series PBX System with Zoho Desk. Click to Call Prerequisites Install 'Yeastar Linkus for Google' Chrome extension and set up Linkus Web Client to work with the Chrome extension. Procedure Users can click on any detected number on the Zoho Desk web page, a call is then sent out directly via a PBX extension. Call Popup Prerequisites Keep at least one of the following clients logged in: Linkus Desktop Client Linkus Web Client Note: If users close web browser or Linkus Web Client tab, they can NOT receive calls. To avoid this, users can install Chrome extension 'Yeastar Linkus for Google', which allows for the call pop-up browser tab even when web browser is closed. Procedure When Zoho Desk users receive / answer an inbound call from a Zoho Desk contact, or finish a call with a Zoho Desk contact, a new browser tab will automatically be launched to show the Zoho Desk contact's information.Note: For more information about the settings of specific trigger event (receiving, answering, or ending an inbound call), see Set up Call Popup for Inbound Calls.Note: The pop-up window might be blocked by the browser. In this case, users need to click on the blocked icon at the search bar, allow the pop-up window and website redirection, and then click Done. Call Journal Note: The feature is supported only if the edition of your Zoho Desk is Standard, Professional, or Enterprise. All outbound calls, inbound calls, and missed call records will be logged to Zoho Desk automatically, which helps users to keep track of every conversation. Users can check the call logs in the Zoho Desk contact's detail page on . Contact Synchronization Inbound calls and outbound calls will trigger

The call using the maxAverageBitrate configuration parameter of the Browser SDK. Gracefully handling poor call quality experiences in real time by consuming MediaMetrics call quality events emitted by the Browser SDK during the call. Submitting call quality feedback to Plivo programmatically from the Browser SDK or through the Feedback API. Your feedback lets Plivo optimize its network by identifying patterns across calls.Network FirewallsVoice data on VoIP calls is transferred over UDP. Ensure that your network firewall allows the transmission of UDP packets between client devices and the public internet.If your firewall requires whitelisting of external IP addresses, make sure to whitelist Plivo’s SIP Signaling and Media Server IP addresses.Device CharacteristicsCertain software and hardware device characteristics have a direct impact on VoIP call quality.Browser and OSThe Plivo Browser SDK is tested and supported only for these browsers. Browser SDK uses WebRTC for voice calls on these browsers: Chrome on Windows, Linux, macOS, and Android Firefox on Windows, Linux, macOS, and Android Safari 11+ on iOS and macOS New Microsoft Edge (based on Chromium) on WindowsChrome for iOS and Firefox for iOS don’t support WebRTC.Plivo highly recommends using our native iOS and Android SDKs to build app-based calling functionality on mobile devices. Mobile browsers would be required to be in the foreground for the entire duration of a call and lack call interruption handling for cellular calls received while on a browser call. Both these features are supported through the Plivo iOS and Android SDKs.Device HardwareWhile most modern PC and smartphone devices are more than capable of handling VoIP calls, incompatibilities between hardware components such as network drivers, audio cards, and other firmware components can result in unexpected issues with media handling.Attempting to reproduce issues on other devices should be a key step in your debugging process.The Audio Input and Output DevicePlivo recommends using quality headsets for browser-based calls.Headsets minimize echo by providing acoustic isolation between the speaker and the microphone. High-quality VoIP headsets with noise-canceling features can greatly enhance call quality in noisy environments by eliminating background sounds.Wired headsets generally offer more stable sound quality than wireless or Bluetooth headsets. Wireless headsets are more prone to adapter and driver configuration issues, which can lead to static or white noise on calls. We recommend testing with a different headset, or with a built-in mic and speaker, when troubleshooting audio quality issues.

These Release Notes contain up to date information for the Webex Calling for Chrome extension. Refer to this document for the latest support information. About Webex Calling for Chrome As a Webex Calling user, you can be productive while working in Google Workspace by placing calls directly from the Google Chrome browser, without the need for a separate desktop application. Webex Calling for Chrome is available as an extension in the Google Chrome Web Store. Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see Webex Calling for Chrome. Prerequisites Webex Calling for Chrome is available to all Webex Calling users with a Professional license. Visit Chrome Webstore and search for Webex Calling for Chrome to add it as an extension into your Chrome and Edge Chromium browser. The extension works on desktop operating systems that support Chrome and Edge Chromium. The following Operating Systems are supported: Windows 10 and above Mac OS version 11 Mountain Lion (or later) ChromeOS Linux Ubuntu, 22.04.2 or higher Calling features Webex Calling for Chrome supports the following calling features: Incoming and outgoing calls Search for a user in the corporate directory and call from search result Outgoing call from keypad Click-to-call a phone number on the Chrome web page Receive inbound call notifications in the client Call hold and resume View a history of placed, received, and missed calls from call history Call transfer—Consult first and transfer now Voicemail with message waiting

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To make the call.Select a device to make the callWhen selected, the dial pad on the other device will automatically open with the number transferred from the desktop.Let us now see how to enable the Click-to-Call feature in Google Chrome.Enable Click-to-Call in Google ChromeTo enable the Click-to-Call feature in Chrome, there are two things you must do:Sign in to Chrome on all devices using the same Google account.Enable the “Click-to-call” flag in Chrome across all devices.Once you have ensured that you are signed into Chrome using the same Google account across all devices, follow these steps to enable the Click-to-Call feature on both computers and Android devices:Paste the following inside Chrome’s Omnibox and hit Enter:Chrome://flags/#click-to-callOpen the Click-to-Call flag settingExpand the drop-down menu in front of the “Click-To-Call” flag and select “Enabled.”Enable the Click-to-Call flagNow click “Relaunch.”Relaunch ChromeWhen the Chrome browser relaunches, the “Click-to-Call” feature will be enabled. Make sure to enable the flag using these very same steps across all the devices you want to enable the feature.When the feature is enabled, clicking on a button to call will open the “Make a call from” prompt from the top of the browser, from where you can select the device you want to make the call on. After making the selection, the number will open on the selected device in the dial pad.Select device to make the callAlternatively, you can also click “Pick an app” to select an app from the current device to initiate the call.Closing ThoughtsAt the time of