Microsoft Teams Phone System

Teams subscriptions include Teams Phone, which enables calls from one Teams app to another. The ability to make and receive calls to and from landlines and mobile phones through the PSTN is available as an add-on with the Teams Phone Standard, Teams Phone with Calling Plan, or Microsoft 365 E5 subscriptions. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. Teams Phone replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Teams. Teams Phone provides complete PBX capabilities for your organization, enabling you to make calls with other Teams users through the Teams app. However, if you need to make calls to numbers outside of your organization, you’ll need to connect to the PSTN. Teams Phone provides valuable flexibility for connecting to the PSTN, through Teams Calling Plans, Teams Phone Mobile, Operator Connect, and/or Direct Routing. A Teams Calling Plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan can be added to Teams Phone or added to Microsoft 365 E5. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. Check market availability. View detailed calling rates for calls made outside your subscription plan. A Teams Phone with Calling Plan package is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones through the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more. Teams Phone with Calling Plan is designed for customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials, Microsoft Teams Enterprise, or Microsoft 365 and Office 365 subscriptions that have a Teams license. A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges. An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on. Check market availability. View detailed calling rates for calls made outside your subscription plan. Yes, you can transfer your phone numbers from your current service provider to use with your Teams Calling Plan. After you import your phone numbers, Microsoft will become your service provider. Product features and experiences are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ. Offers for small and medium-sized businesses: Teams Phone with Calling Plan combines a phone system and a domestic calling plan. Teams Phone Standard is a phone system that does not include a Microsoft-provided calling plan

Hello @Michał Paderewski !For Teams Integration with PBX there specific ways to do that Phone System with Calling Plan Phone System with your own PSTN carrier with Operator Connect Phone System with your own PSTN mobile carrier with Teams Phone Mobile Phone System with your own PSTN carrier with Direct Routing A combination solution that uses Phone System with Calling Plan, Phone System with Operator Connect, and/or Phone System with Direct RoutingPhone System is Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.Phone System works with Teams clients and certified devices. Phone System allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365.Calls between users in your organization are handled internally within Phone System, and never go to the Public Switched Telephone Network (PSTN)--thereby removing long-distance costs on internal calls.For making external calls, Phone System provides add-on options for connecting to the PSTN. For more information about voice solutions and PSTN connectivity options, see Plan your Teams voice solution and Connect to the PSTN.For external calling, Phone System can be connected to the PSTN in one of several ways:· Purchase a Microsoft Calling Plan (domestic or domestic and international). Microsoft Calling Plan is an all-in-the-cloud solution with Microsoft as your PSTN carrier. For more information, see Phone System and Calling Plans.· Use your existing telephony infrastructure for on-premises PSTN connectivity.You can connect your on-premises telephony infrastructure to Phone System by using Operator Connect or Direct Routing.Microsoft options for making external calls to the PSTN include:· Microsoft Calling Plan. An all-in-the-cloud solution with Microsoft as your PSTN carrier. If you choose Microsoft Calling Plan as your connectivity option, you have a choice of Calling Plan options, including Domestic, International, and Pay-as-you-go plans.· Operator Connect. If your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling for you.· Teams Phone Mobile. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for using SIM-enabled mobile phone numbers with Teams.· Direct Routing. This option lets you use your own PSTN carrier by connecting your SBCs to Phone System.For more information about all connectivity options and which one is the best solution for your organization, see PSTN connectivity options and Voice and PSTN connectivity license optionsSo to sum it up ! And trust

Clients or vendors on different initiatives within Teams, while still maintaining control over the content being shared. Administrators must configure support for the external access feature to enable external users to participate on the platform using their company domain. While users invited through the external access feature can call, chat and set up meetings, they do not have access to channel or team resources, such as shared files or group chats. Organizations that wish to give an external user access to such resources can use the guest access feature, which invites users by their individual email addresses. The guest access feature adds the invited user to the organization's Active Directory and provides a guest account, which the Teams admin has complete control over. Microsoft Teams supports inviting external users to a team or channel. 6. Use Teams as a phone system While some companies may only see Teams as a collaboration platform for online meetings and content sharing, Microsoft has replaced Skype for Business Enterprise Voice with Teams. With the calling plans for Microsoft Teams, companies can use Teams as their softphone to make and receive phone calls. Microsoft 365 E5 licenses include the Teams phone system, but E3 and E1 licenses require adding the phone system at an additional cost. The platform offers all the functionality found in most traditional voice over IP systems, including phone tree, voicemail, outbound and inbound dialing, call queues and hold. While the Teams app can be used to make and receive phone calls,

Be available to accept incoming calls?A: Contoso decided to set business hours and have calls received after business hours redirected to an "after-hours" auto attendant.Q: How will the calls be routed to members in a call queue: attendant, serial, or round robin routing?A: Contoso decided to use Attendant routing,Q: How will we determine when a user should or shouldn't get a call?A: Contoso decided to use call handling options to determine if the agent is available: presence-based routing.ConfigurationThe steps to set up an auto attendant and a call queue include the following outlined in Manage resource accounts:Obtain a service number.Obtain a free Microsoft Teams Phone Resource Account license or a paid Phone System license to use with the resource account or a Phone System license.Create the resource account. An auto attendant or call queue is required to have an associated resource account.Assign a Teams Phone Standard or Microsoft Teams Phone Resource Account license to the resource account. For more information, see Microsoft Teams Phone Resource Account license.Assign a service phone number to the resource account you assigned licenses to.Create a Phone System call queue or auto attendant.Link the resource account with a call queue or auto attendant.Sites with Phone System with Direct routingContoso had to set up the phone number provided by the local carrier as the service number in Office 365.To set up a phone number available through Direct Routing, Contoso followed the instructions located in Manage Resource Accounts. Because Office 365 isn't aware of the on-premises phone numbers, Contoso used PowerShell to complete the setup.To configure the Cloud auto attendant, Contoso followed the steps outlined in Set up a Cloud auto attendant.To set up a Cloud call queue, Contoso followed the steps outlined in Create a Cloud call queue.Sites with Phone System with Calling planContoso had to port

Microsoft Business Voice, or more commonly referred to as Teams Voice, is an add-on for Microsoft Teams that transforms Teams into a complete VoIP phone system. Teams Voice is an excellent option for businesses already on Microsoft 365 and has standard phone requirements. To better understand if Teams Voice is a good choice for your company, check out our blog on the Pros and Cons of Microsoft Business Voice or talk to our Microsoft 365 team.Microsoft Teams Voice: The BasicsIn the video below Aldridge engineer, Kevin Gardner will walk you through what your Teams application will look like if you subscribe to Business Voice. He will also show you multiple ways to make a call, how to add contacts to speed dial, how to view your call history, and how to set up your voicemail.Finding Your Phone Number on Teams VoiceHow to determine the phone number assigned to you for personal usage:From the menu bar on the left, select “Calls”.Within the calls interface, you will see a dial pad in the lower-left corner of the screen. Your phone number is directly above the dial pad.Making a Call Using Teams VoiceTeams support multiple methods to launch calls.Wherever you are in Teams, you can start a call with someone (or a group of people) by selecting either “Video call” or “Audio call.” Any call can be a video call or an audio-only call.Turn a Chat Into a CallWith one click, you can make any chat into a call in Teams. When you’re