Microsoft Dynamics CRM

Exam #: MB2-631Exam name: Microsoft Dynamics CRM 4.0 Customization and Configuration Certification ExamTraining Materials:8912: Customization and Configuration in Microsoft Dynamics CRM 4.0Alternative link8912: Customization and Configuration in Microsoft Dynamics CRM 4.0Exam TopicsConfiguring Your Deployment – 28%Configuring Business UnitsConfiguring SecurityConfiguring Users and TeamsConfiguring Organizational SettingsConfiguring Multi-User Interface Language PacksConfiguring Currency Exchange RatesCustomizing Forms and Views – 12%Customizing FormsCustomizing ViewsPublishing Forms and View ChangesCustomizing Entities and Attributes – 32%Maintaining Custom AttributesMaintaining Custom EntitiesMaintaining Custom Entity IconsRenaming EntitiesTranslating Customized Entity LabelsCustomizing Relationships and Mappings– 20%Relationship Concepts1:N Relationship BehaviorCreating 1:N RelationshipsCreating N:N RelationshipsEntity MappingsMaintaining Organizations– 8%Core Concepts – Multi-tenancy and the Configuration DBManaging Additional OrganizationsImporting OrganizationsMaintaining Servers and LicensesSample Questions: MB2-631.pdf MB2-631.vceAlternative link: MB2-631.pdf MB2-631.vce=======================================Exam #: MB2-632Exam name: Microsoft Dynamics CRM 4.0 Applications Certification ExamTraining Materials:8913: Applications in Microsoft Dynamics CRM 4.0Alternative link: 8913: Applications in Microsoft Dynamics CRM 4.0Exam TopicsMicrosoft Dynamics CRM Concepts – 34%Understanding Microsoft Dynamics SoftwareMulti-lingual User Interface and Multi-currencyCustomer-centered viewUsing Microsoft Dynamics CRM for Office OutlookSales – 18%Microsoft Dynamics CRM Sales ConceptsOpportunity ManagementManaging LeadsSales Order ProcessingMarketing – 16%Planning and Creating Marketing CampaignsManaging Marketing CampaignsService Management – 18%Managing ContractsManaging CasesCreating a KnowledgebaseManaging Service QueuesService Scheduling – 14%Understanding the Service Scheduling Life CycleScheduling ServicesMaintaining Users and ResourcesSample Questions: MB2-632.pdf MB2-632.vceAlternative links: MB2-632.pdf MB2-632.vce=======================================Exam #: MB2-633Exam name: Microsoft Dynamics CRM 4.0 Installation and Deployment Certification ExamTraining Materials:8911: Installation and Deployment in Microsoft Dynamics CRM 4.0Alternative link:8911: Installation and Deployment in Microsoft Dynamics CRM 4.0Exam TopicsPlanning a Microsoft Dynamics CRM Implementation – 18%Planning for Business NeedsPlanning for HardwarePlanning for SoftwareMicrosoft Dynamics CRM Installation – 24%Understanding Installation ConceptsUnderstanding Server RolesUnderstanding SecurityUnderstanding the Software Installation ProcessMicrosoft Dynamics CRM E-mail Router – 12%Microsoft Dynamics CRM E-mail Router Configuration ConceptsConfiguring the E-mail RouterMicrosoft Dynamics CRM for Microsoft Office Outlook – 20%Installing the Outlook ClientSupporting the Outlook ClientRedeployment and Upgrading – 16%Understanding the Redeployment ProcessUnderstanding the Upgrade ProcessUninstalling and Repairing – 10%Uninstalling Microsoft Dynamics CRMRepairing Microsoft Dynamics CRMSample Questions: MB2-633.pdf MB2-633.vceAlternative links: MB2-633.pdf MB2-633.vce=======================================Exam #: MB2-634Exam name: MS CRM 4.0 Extending Microsoft DynamicsTraining Materials:8969: Extending Microsoft Dynamics CRM 4.0 8912: Customization and Configuration in Microsoft Dynamics CRM 4.0 Alternative links:8969: Extending Microsoft Dynamics CRM 4.0 8912: Customization and Configuration in Microsoft Dynamics CRM 4.0 Exam TopicsExtension Approach – 24%Choosing Extension Technology Licensing Requirements Extending the Outlook ClientSecurity ConsiderationsDeployment Considerations Web Service Programming – 24%Connecting to CRM Web ServicesUsing CRM Data TypesModifying DataQuerying DataUsing Requests and ResponseUsing MetadataException HandlingCustom Workflow Activities – 10%Creating Custom Workflow Activities Deploying Custom Workflow ActivitiesTroubleshooting Custom Workflow ActivitiesDeveloping Plug-ins – 16%Creating Plug-insDeploying Plug-insTroubleshooting Plug-ins Application Programming – 26% Customizing NavigationAdding Menus and Buttons Using IFrames Using the Form Object ModelDeploying ASP .ExtensionsSample Questions: MB2-634.pdf MB2-634.vceAlternative links: MB2-634.pdf MB2-634.vce

Transform your end-to-end business operations with Microsoft Dynamics 365 Software Solutions Microsoft Dynamics 365 (also known as Microsoft Dynamics CRM) is a powerful platform with the added capability of managing every aspect of your business. Microsoft Dynamics 365 CRM Cloud Solutions will help you to transform your customer engagement – enabling you to capture new opportunities and increase customer retention with Dynamics 365 Sales, Customer Insights, Customer Service, Field Service, Project Operations and more….Deliver CRM driven Customer Relationship Management for greatly enhanced customer experience & satisfaction and increased Customer retention…. Why do customers choose Microsoft Dynamics 365? Simply Dynamics offer Specialist expertise across Microsoft Dynamics 365 CRM Customer Engagement Applications. Microsoft Dynamics 365 offers a comprehensive suite of business management software applications designed to enable your business to grow and transform to meet the needs of all your customers and capture new opportunities.Microsoft Dynamics CRM software works as a flexible customer relationship management software – helping you to streamline and automate your processes across Sales, Customer Insights, Customer Service, Field Service, Project Operations and more with the flexible and cost-effective innovative Microsoft Dynamics 365 CRM Customer Engagement platform. Microsoft Dynamics CRM Pricing & Licensing Made Easy Just For You… We have made the Microsoft Dynamics 365 CRM Customer Engagement Pricing easy for you to just select your preferred Microsoft Dynamics CRM solution Now! Check out all your cost effective flexible pricing and Dynamics CRM subscription management options with our easy to use Dynamics 365 CRM Pricing Calculator, Packaged Bundles and Rapid Starter Packages – and we will have you up and running in hours! Check out our Dynamics 365 CRM Pricing Bundles for Sales, Marketing/Customer Insights, Customer Service, Field Service, Project Operations and more…Dynamics 365 CRM Pricing Bundles Microsoft Dynamics CRM Product Suite Simply start with the Dynamics 365 CRM Customer Engagement App you need now - and add-on as your business needs change and grow... Build lasting customer relationships and grow revenue with Microsoft Dynamics 365 Sales. Microsoft Dynamics 365 CRM Sales offers a comprehensive sales application; that provides salespeople with the insights and action plans they need to bring in build new clients, develop lasting relationships, and close sales quickly...Learn more Expand your sales opportunities with Microsoft Customer Insights. Microsoft Dynamics CRM Customer Insights enables you to create innovative, focused and targeted marketing campaigns and help you to turn prospective clients into last customer relationships....Learn More As Customer expectations increase, your customers’ want quick and relevant responses whether in the office or on the go. Microsoft Dynamics 365 Customer Service enables you to deliver faster and more personalised support to your customers....Learn More Microsoft Dynamics 365 Field Service enables your engineers to manage and fix customer issues faster.

Microsoft has released Update Rollup 12. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 2011. It includes performance enhancements that are packaged together for easy deployment.Important! Selecting a language below will dynamically change the complete page content to that language.File Name:CRM2011-Mui-KB2795627-v2-ENU-amd64.exeCRM2011-Tools-KB2795627-v2-ENU-amd64.exeCRM2011-Router-KB2795627-v2-ENU-i386.exeCRM2011-Mui-KB2795627-v2-ENU-i386.exeCRM2011-Client-KB2795627-v2-ENU-i386.exeCRM2011-Bids-KB2795627-v2-ENU-i386.exeCRM2011-Srs-KB2795627-v2-ENU-amd64.exeCRM2011-Server-KB2795627-v2-ENU-amd64.exeCRM2011-Router-KB2795627-v2-ENU-amd64.exeCRM2011-Client-KB2795627-v2-ENU-amd64.exeFile Size:26.9 MB1.3 MB12.2 MB25.2 MB41.7 MB10.2 MB15.0 MB138.2 MB12.3 MB45.4 MBMicrosoft has released Update Rollup 12 for Microsoft Dynamics CRM 2011 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM 2011 Language Packs, and Microsoft Dynamics CRM 2011 E-mail Router.For more information about this release, see Microsoft Knowledge Base article 2795627:Update Rollup 12 is available for Microsoft Dynamics CRM 2011To maintain parity between the application components of Microsoft Dynamics CRM 2011, this update rollup includes packages for Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Outlook, Microsoft Dynamics CRM Language Packs, and Microsoft Dynamics CRM E-mail Router.Supported Operating SystemsWindows 7, Windows 8, Windows Server 2008, Windows Vista, Windows XPPrerequisites:This update must be installed on a computer that is running Microsoft Dynamics CRM 2011 Update Rollup 6 or a later Microsoft Dynamics CRM 2011 update rollup.This update requires Microsoft .NET Framework 4.Click the file you want to download from the list below.Important: The language pack must be installed before you can apply the update rollup for that language pack. Download and install a language pack at Microsoft Dynamics CRM 2011 Language Pack. To install this update rollup, do one of the following:To start the installation immediately, click Run.To save the download to your computer for installation later, click Save. To cancel the installation, click Cancel.Components also installed with this update rollup The following components, if not already installed, will be installed when you apply this update rollup:Visual C++ 2010 runtime ReportViewer 2010 control Hotfixes and updates that you have to manually enable or configureThis Microsoft Dynamics CRM 2011 Update Rollup contains hotfixes and updates that you must manually enable or configure. To enable or configure these hotfixes on the server that is running Microsoft Dynamics CRM 2011, see the "Hotfixes and updates that you have to manually enable or configure" section of the following Microsoft Knowledge Base article: Update Rollup 12 is available for Microsoft Dynamics CRM 2011

Microsoft has released Update Rollup 2. This is a tested, cumulative set of updates for Microsoft Dynamics CRM 2013. It includes performance enhancements that are packaged together for easy deployment.Important! Selecting a language below will dynamically change the complete page content to that language.File Name:CRM2013-Client-KB2919956-ENU-i386.exeCRM2013-Server-KB2919956-v2-ENU-amd64.exeCRM2013-Tools-KB2919956-ENU-amd64.exeCRM2013-Client-KB2919956-ENU-amd64.exeCRM2013-Router-KB2919956-ENU-amd64.exeCRM2013-Router-KB2919956-ENU-i386.exeCRM2013-Mui-KB2919956-ENU-amd64.exeCRM2013-Srs-KB2919956-ENU-amd64.exeCRM2013-Mui-KB2919956-ENU-i386.exeFile Size:43.8 MB159.7 MB1.5 MB48.4 MB15.1 MB14.9 MB30.7 MB18.9 MB29.6 MBMicrosoft has released Update Rollup 2 for Microsoft Dynamics CRM 2013 Server, Microsoft Dynamics CRM 2013 for Microsoft Office Outlook, Microsoft Dynamics CRM 2013 Language Packs, and Microsoft Dynamics CRM 2013 Email Router.For more information about this release, see Microsoft Knowledge Base article 2919956:Update Rollup 2 is available for Microsoft Dynamics CRM 2013To maintain parity between the application components of Microsoft Dynamics CRM 2013, this update rollup includes packages for Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Outlook, Microsoft Dynamics CRM Language Packs, and Microsoft Dynamics CRM Email Router.Supported Operating SystemsWindows 7, Windows 8, Windows Server 2008, Windows Server 2012Prerequisites:This update must be installed on a computer that is running Microsoft Dynamics CRM 2013.Click Download, and then click the file you want to download from the list.Important: The language pack must be installed before you can apply the update rollup for that language pack. Download and install a language pack at Microsoft Dynamics CRM 2013 Language Packs. To install this update rollup, do one of the following:To start the installation immediately, click Run.To save the download to your computer for installation later, click Save. To cancel the download, click Cancel.Components also installed with this update rollup The following components, if not already installed, will be installed when you apply this update rollup:Visual C++ 2010 runtime ReportViewer 2010 control Hotfixes and updates that you have to manually enable or configureThis Microsoft Dynamics CRM 2013 Update Rollup may contain hotfixes and updates that you must manually enable

Manage teams on the road with Microsoft Dynamics 365 Field Service for the complete field service management solution and significantly improve performance levels...Learn More Drive project success and profitability with Microsoft Dynamics 365 Project Operations. Get the visibility, collaboration, and agility needed to drive success across your project-centric business - from prospects to payments to profits.Learn More Microsoft Dynamics 365 Customer Voice is a powerful survey management tool which allows you to collect and collate feedback from your customers. Create design-rich surveys using the survey templates available or create your own unique survey. It also has seamless integration with other D365 CRM AppsLearn More Why use Microsoft Dynamics 365 for CRM – a powerful enabler for improving the overall customer experience The Benefits of Microsoft Dynamics 365Monitor your pipeline – Manage and monitor your incoming leads, opportunities and customers as well as your team’s performance and sales pipeline.Personalise the user experience – Use intel based on past interactions to personalise customer interactions and continually identify behavioural trends to boost conversion rates.Improve customer service – Continually improve and retain and customer service levels by delivering a personalised service via seamless processes.Drive User Adoption – Using familiar apps you can give your employees insight to enable maximum efficiency and engagement.Improve efficiencies – refine processes and boost customer service and profitability levels across the board.Integrate other apps – Use market leading add-ons and third-party software integration within your Dynamics 365 setup to further boost functionality.Get ahead of your competitors – with the right CRM Solution.Transform the customer journey – with streamlined, integrated, and automated processes critical to your business success.Deliver informed data-driven Insights and business results – with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.Unify relationships, processes and data – with comprehensive business applications connected though a common Microsoft cloud platform. Dynamics 365 CRM Solutions helping you transform the way you do business and enhance the Customer Experience & EngagementMicrosoft Dynamics CRM software works as a customisable, flexible customer relationship management solution designed to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple Dynamics CRM tools that work together as a powerful integrated Microsoft Dynamics CRM solution with Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Customer Voice, Dynamics 365 Project Operations and more… What is Microsoft Dynamics CRM Software?Dynamics 365 CRM Software also known as Microsoft Dynamics 365 is a sophisticated Customer Relationship Management Software solution. Microsoft Dynamics CRM supports for an effective customer engagement driven strategy to enable companies to manage interactions across all customers, both current and future.It optimises

And Dynamics CRM server URIs that exist on the system, click Discover. For the Advanced properties, configure the following parameters: Microsoft Office 365 - If selected, the connection is established by way of an Microscoft Office 365 account. Select this parameter if you are using Microsoft Dynamics CRM Online through Microsoft Outlook. This parameter is disabled by default. Auto discover - Auto-discovery helps you detect where the Dynamics CRM components are installed, whether locally or remotely. If selected, Automate will use CrmDiscoveryService to obtain a name and URL endpoint for a target organization (disabled by default). The CrmDiscoveryService Web service is accessed through a global URL of an on-premise Microsoft Dynamics CRM server. Each Microsoft Dynamics CRM server hosts the CrmDiscoveryService Web service, which is located here: Discovery URL - The Discovery URL used by your site if you are connecting to a Microsoft Dynamics CRM Online organization. To connect to Microsoft Dynamics CRM Online, the discovery service is first pinged to retrieve a passport authentication ticket. This ticket indicates that a Live ID user is, authenticated to use the Microsoft Dynamics CRM Online instance. Organization URL - The URL of the organization service. If the Auto discover parameter is selected, this parameter is disabled. Home Realm URL - The URL of the home realm. This is the address of the identity provider. If the Auto discover parameter is selected, this parameter is disabled. Authentication type - The type of authentication used to connect to the Dynamics CRM server. If the Auto discover parameter is selected, this parameter is disabled. Timeout (seconds) - The total amount of time (in seconds) to allow for a synchronous connection request to the CRM server to complete. If this value is surpassed, a timeout error will occur. The default value is 120 seconds (3 minutes). Proxy type - The proxy protocol to use. If you are unsure of the value to use in this parameter, contact your network administrator. Use authentication - If enabled, specifies the connection to the proxy server requires authentication (disabled by default). Proxy server - The IP address or hostname