Cisco Unified Communications Manager

Author: m | 2025-04-24

Cisco Unified Communications Manager Online Help Cisco Unified Communications Manager System Configuration Guide Release Notes for Cisco Unified Communications Manager Installing Cisco Unified Communications Manager Cisco Unified Serviceability Administration Guide Preface iii Preface RelatedDocumentation Cisco Unified Communications Manager (Unified Communications Manager) requirements for the Cisco Desk Phone 9800 Series include: Unified Communications

Cisco Unified Communications Manager Cloud - Cisco Unified

Some links below may open a new browser window to display the document you selected. --> --> -->Cisco Unified Communications Manager Version 15 Release Notes for Cisco Prime Collaboration Deployment, Release 15 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15 Release Notes for Cisco Prime Collaboration Deployment, Release 15SU2 Release Notes for Cisco Prime Collaboration Deployment, Release 15SU1 Release Notes for Cisco Unified Communications Manager Release 15SU1a and the IM and Presence Service Release 15SU1 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15SU2 -->Cisco Unified Communications Manager Version 14 Release Notes for Cisco Prime Collaboration Deployment, Release 14 Release Notes for Cisco Prime Collaboration Deployment, Release 14SU3 Release Notes for Cisco Prime Collaboration Deployment, Release 14SU2 Release Notes for Cisco Prime Collaboration Deployment, Release 14SU1 Release Notes for Cisco Unified Communications Manager Release 14SU2 and the IM and Presence Service Release 14SU2a Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU3 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU1 Release Notes for Cisco Prime Collaboration Deployment, Release 14SU4 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU4a -->Cisco Unified Communications Manager Version 12.5 Release Notes for Cisco Prime Collaboration Deployment, Release 12.6(1) Release Notes for Cisco Prime Collaboration Deployment, Release 12.5(1) Release Notes for Cisco Unified Communications Manager Release 12.5(1)SU8a and the IM and Presence Service Release 12.5(1)SU8 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU4 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU3 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU2 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU1 Release Notes for Cisco Unified Communications Manager, Release 12.5(1)SU7a and the IM and Presence Service, Release 12.5(1)SU7 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 12.5(1)SU9 -->Cisco Unified Communications Manager Version 12.0 Release Notes for Cisco Prime Collaboration Deployment, Release 12.1(1) Release Notes for Cisco Prime Collaboration Deployment, Release 12.0(1a) Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) -->Cisco Unified Communications Manager Version 11.5 Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU3 Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU2 Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU1 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU8 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU7 Release Notes for Cisco Prime Collaboration Deployment, Release 11.6(2) Release Notes for Cisco Prime Collaboration Deployment, Release 11.6(1) Release Notes for Cisco Prime Collaboration Deployment, Release 11.5(3) Release Notes for Cisco Prime Collaboration Deployment, Release 11.5(2) Release Notes for Cisco Prime Collaboration Deployment, Release 11.5(1) Release Notes for Cisco Unified Communications Manager and IM & Presence Service, Release 11.5(1) Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU9—SU11 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU5 and SU6 Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU4 --> Release and Compatibility Customers Also Viewed

Cisco Unified Communications Manager - Call Manager - Cisco

Cisco DirSync ***** CCM DirSync 3 Unlike Windows versions of Cisco Unified Communications Manager, Cisco Unified Communications Manager does not contain an embedded directory. Because of this change, the Cisco Unified Communications Manager database stores all user information. If you use an integrated corporate directory, for example, Microsoft Active Directory or Netscape/iPlanet Directory, with Cisco Unified Communications Manager, the Cisco DirSync service migrates the user data to the Cisco Unified Communications Manager database. The Cisco DirSync service does not synchronize the passwords from the corporate directory. Cisco CallManager Attendant Console Server ***** acserver 3 The Cisco CallManager Attendant Console Server service provides centralized services for Cisco Unified Communications Manager Attendant Console clients and pilot points. For Attendant Console clients, this service provides call-control functionality, line state information for any accessible line within the Cisco Unified Communications Manager domain, and caching of directory information. For pilot points, this service provides automatic redirection to directory numbers that are listed in hunt groups and failover during a Cisco Unified Communications Manager failure. Cisco Extended Functions ***** cef 3 The Cisco Extended Functions service provides support for some Cisco Unified Communications Manager features, including Quality Report Tool (QRT). Cisco Bulk Provisioning Service ***** BPS 3 You can activate the Cisco Bulk Provisioning Service only on the first node. If you use the Cisco Unified Bulk Administration Tool (BAT) to administer phones and users, you must activate this service. Cisco TAPS Service ***** TAPS 3 The Cisco TAPS Service supports the Cisco Unified Communications Manager Auto-Registered Phone Tool, which allows a user to upload a customized configuration on an autoregistered phone after a user responds to Interactive Voice Response (IVR) prompts. Cisco Serviceability Reporter ***** rtmt reporter 3 The Cisco Serviceability Reporter service generates the following daily reports—Device Statistics, Server Statistics, Service Statistics, Call Activities, Alert, Performance Protection Report. Cisco CAR Scheduler carschlr The Cisco CAR Scheduler service allows you to schedule CAR-related tasks; for example, you can schedule report generation or CDR file loading into the CAR database. This service starts automatically. Cisco AMC Service amc 3 Used for the real-time monitoring tool (RTMT), this service, Alert Manager and Collector service, existed as a component of the Cisco RIS Data Collector service in previous Windows releases of Cisco Unified Communications Manager. This service allows RTMT to retrieve real-time information that exists on nodes in the cluster. Cisco Trace Collection Service tracecollec tion 3 The Cisco Trace Collection Service, along with the Cisco Trace Collection Servlet, supports trace collection and allows users to view traces by using the RTMT client. After Cisco Unified Communications Manager installation, this service starts automatically. If you stop this service on a server, you cannot collect or view traces on that server. A Cisco DB CLI utils service start | stop A Cisco DB cmoninit 3 A Cisco DB acts as the Progress database engine. A Cisco DB Replicator dblrpc 3 The A Cisco DB Replicator service ensures database configuration and data synchronization between the first and subsequent nodes in. Cisco Unified Communications Manager Online Help Cisco Unified Communications Manager System Configuration Guide Release Notes for Cisco Unified Communications Manager Installing Cisco Unified Communications Manager Cisco Unified Serviceability Administration Guide Preface iii Preface RelatedDocumentation Cisco Unified Communications Manager (Unified Communications Manager) requirements for the Cisco Desk Phone 9800 Series include: Unified Communications

Cisco Unified Communications Manager (CUCM) - Cisco

In to Cluster If you delete a subsequent node (subscriber) from Cisco Unified Communications Manager Administration and you want to add it back to the cluster, perform the following procedure. Procedure Step 1 In Cisco Unified Communications Manager Administration, add the server by choosing . Step 2 After you add the subsequent node to Cisco Unified Communications Manager Administration, perform an installation on the server by using the disk that Cisco provided in the software kit for your version. Tip Make sure that the version that you install matches the version that runs on the publisher node. If the version that is running on the publisher does not match your installation file, choose the Upgrade During Install option during the installation process. For details, see the Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service. Step 3 After you install Cisco UnifiedCM, configure the subsequent node, as described in the installation documentation that supports your version of Cisco UnifiedCM. Step 4 Access the Cisco Unified Reporting, RTMT, or the CLI to verify that database replication is occurring between existing nodes; if necessary, repair database replication between the nodes. Add Node to Cluster Before Install Use Cisco Unified Communications Manager Administration to add a new node to a cluster before installing the node. The server type you select when adding the node must match the server type you install. You must configure a new node on the first node using Cisco Unified Communications Manager Administration before you install the new node. To install a node on a cluster, see the Cisco Unified Communications Manager Installation Guide. For Cisco Unified Communications Manager Video/Voice servers, the first server you add during an initial installation of the Cisco Unified Communications Manager software is designated the publisher node. All subsequent server installations or additions are designated as subscriber nodes. The first Cisco Unified Communications Manager IM and Presence node you add to the cluster is designated the IM and Presence Service database publisher node. Note You cannot use Cisco Unified Communications Manager Administration to change the server type after the server Up. User picks up a ringing extension by dialing the FAC prefix and the local pickup code. Default prefix and code is **3. Note The stcapp feature access-code command must be enabled on the Cisco voice gateway. Cisco Unified Communications Manager AutoCallPickupEnabled service parameter must be set to True. To configure, see the “Pick Up Phone Configuration” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide. Cisco Unified CME To configure, see “Configuring Call Coverage Features” in the Cisco Unified CME Administration Guide. Cancel Call Waiting Cancels the call waiting service during a call. User dials the cancel call waiting FAC, receives recall dial-tone, and places a call. Default prefix and code is **8. Cisco Unified Communications Manager For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and Protocols” in the appropriate Cisco Unified Communications Manager System Guid e. To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide. Cisco Unified CME No configuration tasks are required in Cisco Unified CME. Forward to Voice Mail Forwards calls to voice mail. User dials FAC prefix and voice-mail code. Default prefix and code is **7. Note The stcapp feature access-code command must be enabled on the Cisco voice gateway. Cisco Unified Communications Manager For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and Protocols” in the appropriate Cisco Unified Communications

Cisco Unified Communications Manager Cloud (Cisco

Manage the Server Manage the Server Overview This chapter describes how to manage the properties of the Cisco Unified Communications Manager node, view the Presence Server status and configure a host name for the Unified Communications Manager server. Server Deletion This section describes how to delete a server from the Cisco Unified Communications Manager database and how to add a deleted server back to the Cisco Unified Communications Manager cluster. In Cisco Unified Communications Manager Administration, you cannot delete the first node of the cluster, but you can delete subsequent nodes. Before you delete a subsequent node in the Find and List Servers window, Cisco UnifiedCM Administration displays the following message: "You are about to permanently delete one or more servers. This action cannot be undone. Continue?". If you click OK, the server gets deleted from the Cisco UnifiedCM database and is not available for use. Tip When you attempt to delete a server from the Server Configuration window, a message that is similar to the one in the preceding paragraph displays. If you click OK, the server gets deleted from the Cisco UnifiedCM database and is not available for use. Before you delete a server, consider the following information: Cisco Unified Communications Manager Administration does not allow you to delete the first node in the cluster, but you can delete any subsequent node. Cisco recommends that you do not delete any node that has Cisco Unified Communications Manager running on it, especially if the node has devices, such as phones, registered with it. Although dependency records exist for the subsequent nodes, the records do not prevent you from deleting the node. If any call park numbers are configured for Cisco Unified Communications Manager on the node that is being deleted, the deletion fails. Before you can delete the node, you must delete the call park numbers in Cisco Unified Communications Manager Administration. If a configuration field in Cisco Unified Communications Manager Administration contains the IP address or host name for a server that you plan to delete, update the configuration before you delete the server. If you do not

Cisco Unified Communications Manager (CallManager - Cisco

Feature in your Cisco call-control system. Note For information about individual commands in Cisco Unified CME, see the Cisco Unified CME Command Reference. Table 1 SCCP Supplementary Features for Analog FXS Ports Feature How Phone User Accesses Feature Configuration on Call-Control System Audible Message-Waiting Indication (AMWI) Notifies user of new voice mail. User picks up handset and hears message waiting indication (MWI) tone whenever a new voice message is waiting to be heard. Cisco Unified Communications Manager To configure, see the “Message Waiting Configuration” chapter under “Voice Mail Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide. Cisco Unified CME To configure, see “ Integrating Voice Mail ” in the Cisco Unified CME Administration Guide. Call Forward Busy (CFB) Forwards calls to a target number when the called number is busy. User activates by using the Cisco Unified CME GUI or administrator activates by configuring this feature in the Cisco call-control system. Cisco Unified Communications Manager For feature information, see the “Phone Features” section of the “Cisco Unified IP Phone” chapter under “Devices and protocols” in the appropriate Cisco Unified Communications Manager System Guide. To configure, see the “Configuring Directory Numbers” chapter under “Call Routing Configuration” in the appropriate Cisco Unified Communications Manager Administration Guide. Cisco Unified CME To configure, see “Configuring Call Transfer and Forwarding” in the Cisco Unified CME Administration Guide. Call Forward No Answer (CFNA) Forwards calls to a target number when there is no answer at the called number. User activates by using the Cisco. Cisco Unified Communications Manager Online Help Cisco Unified Communications Manager System Configuration Guide Release Notes for Cisco Unified Communications Manager Installing Cisco Unified Communications Manager Cisco Unified Serviceability Administration Guide Preface iii Preface RelatedDocumentation

Cisco Unified Communications Manager (CallManager)

And the incoming call. For analog endpoints in Cisco Unified Communications Manager: The call waiting tone depends on the ring setting for the active station and the tone does not play repeatedly, it plays only once. For analog endpoints in Cisco Unified CME: The call waiting tone is played continuously. Cisco Unified Communications Manager For feature information, see the “Understanding Directory Numbers” section of the “Understanding Route Plans” chapter under “Dial Plan Architecture” in the Cisco Unified Communications Manager System Guid e. Cisco Unified CME No configuration task are required in Cisco Unified CME. Caller ID Displays calling number, caller name, and time of call. Administrator activates on the Cisco call-control system. Time stamp is from the Cisco voice gateway. Note To display the caller ID when caller ID is supported by the local telco provider, an administrator must use the caller id enable command on the appropriate Cisco voice gateway port. Cisco Unified Communications Manager For feature information, see the “Caller Identification and Restriction” section of the “Understanding Route Plans” chapter under “Dial Plan Architecture” in the Cisco Unified Communications Manager System Guid e. Cisco Unified CME For caller-ID display on local calls (calls between FXS ports and IP phones registered to the same Cisco Unified CME router): To configure, see “SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports” in the Cisco Unified CME Administration Guid e. For restricting or blocking caller-ID display: To configure, see “How to Configure Caller-Id Blocking” in the Cisco Unified CME Administration Guide.